Errors and Solutions
Description: Encompass can create orders in the client’s system but gets an error of invalid credentials when doing a Fee Estimate RESTful API call.
Solution: Upon investigating this error, we have found their error message is misleading. The actual reason for this error is due to the employee setup.
The website roles on the employee being used needs to have 6022 Web Services: Estimate Costs enabled.
Description: Encompass requests a fee estimate and the following warning is returned:
“Warning: due to the following reasons the fees may not be accurate: …” along with additional information on why this warning is being displayed.
Solution: This warning can be suppressed by enabling office option 955 “Web Service: Suppress Estimate Warnings: