When placing an order, the PrimaryEmployee can be set on the Client, but setting a PrimaryEmployee doesn’t work for any other partner types; it is using the configured default primary employee instead. Why is this?
This is the intended behavior. This is because the API was coded to match the website’s functionality. Via the website, a user can place an order and designate the Primary Contact for the Client they are submitting the order on behalf of but they are not able to set the Primary Contact for any other Partner Type/Company.
Using Resware to Resware to place an order, the Estimated Settlement Date is required. Why is that?
Set the Service Version on the mappings screen to something higher than V1 (which is the default). V1 required estimated settlement date.
Internal Documents and Users
When I request my internal document via the API, I am getting an error indicating that my username or password is invalid.
Be sure that you have the correct username/password combination. Also, ensure that you have completed step 3 of the setup process. A password reset is required for all new website accounts.
When trying to log into the Resware website as an internal web/API user, I am getting an error indicating that my account is not enabled for website access.
Check to make sure that your internal user has website access enabled. See step 1.
When trying to log in to the Resware website as an internal web/API user, I am getting an error indicating that my account does not have permission to access a page.
Check to make sure that your internal user has at least 1 website role enabled so that you can log into the Resware website. RoleID: 52, for example. See step 2.
When trying to request a document via the RESTful API as an internal web/API user, I am getting an error indicating that my account does not have permission to access that document.
Check to make sure that you have enabled the Get Documents role for this internal user. See step 2 and ensure that RoleID: 6006 is added to the internal web/API user in the database.