Redirecting to default login.. FedEx

FedEx

Contents

Overview

Shipping labels and tracking information can be obtained directly from within Resware.  To get started, notify support@resware.qualia.com with your shipping account information and your exact billing address.

Contact:FedEx representative
Website:https://www.fedex.com/en-us/home.html
Time/Cost:Varies

FAQ

Can the default Service Type or Package Type be changed?

Yes. Contact support. The FedEx_ServiceType and FedEx_PackageType defaults are set in the ApplicationConfig table.

  • FedEx_ServiceType
    • 2: FedEx 2 Day
    • 5: FedEx Express Saver
    • 7: First Overnight
    • 14: Priority Overnight
    • 15: Standard Overnight 
  • FedEx_PackageType
    • 1: FedEx Box
    • 2: FedEx Envelope
    • 3: FedEx Pak
    • 4. FedEx Tube
    • 5: Your Packaging

When I try to track a shipment I get an error regarding a Proxy Server.

It’s likely that your company is trying to send the request to FedEx through a proxy server.  You may need to have your IT department add FedEx as a “pass-through” or “white list” on your proxy server or local proxy settings.  Alternatively, you can try adding the following to the bottom of your Resware configuration file (typically in C:\Program Files (x86)\Adeptive Software\Resware\Resware.exe.config).  If you take this approach, it should be added to the configuration file in the Resware Updater, so that it is distributed to all users.  Contact Adeptive for more information.

      <system.net>
            <defaultProxy enabled="false" />
      </system.net>

When I try to track a shipment I get “Error: An error occurred when trying to track the item: No information for the following shipments has been received by our system yet. Please try again later or contact Customer Service at 1.800.Go.FedEx(R) 800.463.6669.”

The error message you’re seeing is coming back FedEx. We’re just reporting what they’re returning to us. It means that no information for the following shipments has been received by their system yet. Are you able to track the shipment using the FedEx website? Keep trying, and if you still can’t perform tracking, contact the Customer Service department at FedEx: 1-800-463-6669.

When I try to track a shipment I get “Error: Received unexpected error when trying to track the item. Internal system error. Please try again later.”

The error message you’re seeing is coming from FedEx. We’re just reporting what they’re returning to us. It means that the FedEx web service is down. This web service is external to Resware and can be down occasionally for a number of reasons such as maintenance, server issues, or internet issues.

If, after some time, you still can’t perform tracking, contact the web service department at FedEx: 1-877-339-2774 (Press 2 for “FedEx Automation Products” and when prompted, say “Web Integration”). It might turn out to be some setting in your FedEx account that is not set correctly.

When I try to cancel a shipment I get “Error: An error occurred when trying to cancel the item: Unable to retrieve record from database.”

This message is coming from FedEx. We’re just reporting what they’re returning to us. Are you able to cancel it using the FedEx website?

When I try to create a shipping label I get “Error: Error generating shipping label: Inactive customer account.”

This message is coming from FedEx. We’re just reporting what they’re returning to us. Can you log into the FedEx website using this account? You will need to talk to FedEx about what you can do to activate the account again.

When I try to create a shipping label I get “Error: Error generating shipping label: Service type not valid with commitment.”

This message is coming from FedEx. We’re just reporting what they’re returning to us. FedEx is trying to tell you that the service type you have selected in Resware is a service type that is not supported by FedEx between the sender’s and recipient’s addresses. You will need to talk to FedEx in order to determine what service types are available. For example, FedEx does not offer Standard Overnight from/to all parts of the country. The more remote the location is, the more likely that Standard Overnight is not an option. So try the next slower service type like 2 Day.

When I try to create a shipping label I get “Error: Error generating shipping label: Invalid Recipient Postal Code Format” but the Canadian postal code I entered is a valid postal code for Ontario.

This message is coming from FedEx. We’re just reporting what they’re returning to us. FedEx is trying to tell you that the Canadian postal code you have entered in Resware is not a valid postal code format. You will need to talk to FedEx in order to determine why FedEx considers the postal code format invalid.

When I try to create a shipping label I get a write error saying that the operation has timed out.

This is an indication that the FedEx web service is down. Keep trying, and if you still can’t create a label, contact the web service department at FedEx: 1-877-339-2774 (Press 2 for “FedEx Automation Products” and when prompted, say “Web Integration”).

We are unable to generate labels with a Saturday delivery. I tried all the options combined with Saturday delivery and all gave me errors (some of the errors are below). Even though Saturday delivery is not available in all areas it was available for this file and we were able to generate the label on FedEx website. 

Other similar errors may include:

  • “Error: Error generating shipping label: Saturday Delivery is not allowed.”
  • “Validation Error: The service type does not allow Saturday delivery. Only PRIORITY_OVERNIGHT and FEDEX_@_DAY allow Saturday delivery.”

This customer called FedEx and was told, in order to create a Saturday label, you have to use Friday as the shipment date with Priority Overnight as the service type. They tried it out on a file and it worked for them.

When I try to create a shipping label I get “Write Error: Write Failed. The remote server returned an error: (407) Proxy Authentication Required.”

The firewall needs to be open for accessing the FedEx web service. The following URL needs to be accessible from both the user’s machine and from the Application server: https://gateway.fedex.com/web-services

After I successfully created a shipment there is no amount showing in the Cost column for the shipment in the grid on the Shipping tab.

The cost is coming from FedEx. We’re just reporting what they’re returning to us. Can you log into the FedEx website using this account and the tracking number of the shipment and get the cost there? You will need to talk to FedEx about why the cost was not returned for the shipment given the tracking number and/or time frame.

Updated on April 20, 2022

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